Legal


Returns & Exchanges

What Is Our Return Or Exchange Policy?

You have 10 days from the date of delivery to claim for the return or exchange if:
  • The product is damaged, stained, defected or incomplete.

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • The product received does not match the quantity ordered.

  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.

  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

How Do I Apply For The Return?

  • To return an item, please email us at returns@mianah.com with the return reason and order details. 
  • Once our customer support team approves the return you will be requested to send the parcel to, (Wallayat Complex, 2nd Floor, Street 8, Plaza 50, Bahria Expressway, Islamabad, Islamabad Capital Territory)
  • Please note that you are responsible for the cost of returning the items to us.

When Will My Return Be Processed?

  • We aim to process all returns with 5-7 working days of receipt. 

  • During busy periods please allow up to 14 working days for your return to be processed.

What Is Your Size Exchange Policy?

  • In the event you are unsatisfied with the quantity you purchased and would like to receive a different size, you are most welcome to send back your purchase back to E-commerce team by contacting us via email at returns@mianah.com within 10 days of the delivery date. 

  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

Do You Offer Refund? 

  • Unfortunately, we don't offer any refunds however in the case where we won't be able to offer an exchange or any solution we may offer a refund.

  • In the case of REFUND shipping and handling charges will not be refunded. 

  • The minimum period for processing refund is 7-10 working days depending on the mode of payment.

RETURNS: OUR ADDITIONAL POLICY

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.

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Delivery Time

  • We at Mianah aim to process and dispatch your order within 24 hours once the order is confirmed. 

  • You are requested to be available on the provided contact number so our team can reach you.

  • The estimated average delivery time across Pakistan is 2 to 4 working days.

  • The estimated delivery time for International order is 3 to 7 working days (depending on the destination) after the order has been dispatched

  • During sale or any event delivery time may exceed due to high volume order log.

Delivery Charges

  • We offer Free Delivery for all the orders above Rs. 2500/-  within Pakistan.

  • For orders below Rs. 1500, standard delivery rates will be charged based on the Payment method:
    Cash on delivery: Rupees 200/-.
    Online/Bank Transfer/Prepay: Rupees 100/-.

  • Charges for all International delivery vary from country to country depending upon city, state, country, and locality. To calculate shipment charges you can select any product and checkout with your delivery address to calculate the estimated delivery charges (doesn’t include any taxes & duties).

  • Please note that international orders may be subject to taxes & duties and will be the responsibility of the customer. Any applicable duties or fees will be collected at the time of order delivery by the courier

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Privacy Policy

Your privacy is important to us. It is Mianah’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.mianah.com/, and other sites we own and operate.

The Information We May Collect 

We may collect and process the following types of personal information:

  • Personal contact details such as name, title, address, email address and telephone number as part of orders & account signup.

  • Details of purchases and transactions

  • Information submitted as part of a survey

  • Records of correspondence with you by telephone, email, live chat, social media or otherwise

  • Details of your visits to the website, and information about how your device has interacted with our website, including search and browsing history, the pages accessed and links clicked

  • Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information

How Your Data is Collected

We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email or live chat.

We also collect some information automatically using cookies to improve the shopping experience. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

Use Of Data & Information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

  • To enable you to customize or personalize your experience of our website

  • To process any transaction or ongoing payments

  • To fulfill any orders placed with us

  • To process refunds

  • To create an account for you

  • To contact and communicate with you

  • For analytics, market research, and business development, including to operate and improve our website, associated applications and associated social media platforms

  • To send you marketing communications such as newsletters and catalogs or provide you with information about our products, offers or services that you request from us, or which we believe may be of interest to you. (Please note you can opt out of these at any time: please see ‘Your rights in connection with your data’)

  • To store information about your preferences to allow us to customize our website and marketing communications according to your interests

  • For internal record keeping and administrative purposes

  • To notify you about changes to our service

  • To obtain and analyze your feedback as part of customer surveys

  • To handle any disputes which we may have with you

  • to comply with our legal obligations and resolve any disputes that we may have.

How We Secure Your Data

We have put in place the necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide us with. Our website uses a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorized use.

No payment details are stored on our website. we receive encrypted information needed to verify and authorize your payment and to process your order.

Who We May Share Your Data With

We may share some of your data with, or obtain personal information from, the following third parties:

Service providers

Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web hosting, and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;

Sponsors or promoters of any competition we run.

Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and third parties to collect and process data.

Police Or Other Regulatory Or Government Authority

Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights

Your Rights In Connection With Your Data

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Contact us at shop@mianah.com

Changes To This Policy 

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

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Terms & Conditions

Terms

By accessing the website at http://www.mianah.com/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Mianah’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Mianah’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Mianah at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Mianah's website are provided on an 'as is' basis. Mianah makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Mianah does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Mianah be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Mianah's website, even if Mianah or a Mianah’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy Of Materials

The materials appearing on Mianah's website could include technical, typographical, or photographic errors. Mianah does not warrant that any of the materials on its website are 100% accurate, complete or current. Mianah may make changes to the materials contained on its website at any time without notice. However, Mianah does not make any commitment to update the materials.

Product & Service Descriptions

Whilst we try to display the colors of our products accurately on the Website, the actual colors you see will depend on your screen and we cannot guarantee that your screen's display of any color will accurately reflect the color of the product on delivery.

All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer an alternative product(s) or service(s) of equal or higher quality and value otherwise the order had to be canceled.

Acceptance Of Your Order

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.

All products that you order through the Website will remain the property of Mianah until we have received payment in full from you for those products.

If we cannot supply you with the product or service you ordered, we will not process your order. We will inform you via email or call, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

Delivery Of Your Order

Mianah products are sold on a delivery duty unpaid basis. Any and all recipients residing outside of Pakistan may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

We will deliver to the home or office address indicated by you when you place an order.

We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.

We reserve the right to cancel your purchase in the event nobody is available to sign for receipt.

You bear the risk for the products once delivery is completed.

Where possible, we try to deliver in one go. We reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time of purchase. You will not be charged for any additional delivery costs.
We can entertain any changes to order provided if the order isn't dispatched yet. We will not be able to accept any order change requests once the order is dispatched (neither any refund or exchange will be possible in case of delivery outside Pakistan.) 

Links

We may have placed links on this Website to other websites which we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Mianah. cannot accept any liability in respect of the use of these websites.

Modifications

Mianah may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Pakistan and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Complaints Process

We hope that you're pleased with any purchase you've made or the service you've received from Mianah and that you'll never have reason to complain - but if there's something you're not happy with, we'd like to put matters right, so please contact us straight away:


By Email | shop@mianah.com















 




 













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